The room was not cleaned before we arrived it was dusty had a sticky something in the draw and no heat so instead of fixing the issue by moving our room they are rude and think we have to take that. Your staff is selling dreams and the rest are nasty no mannered individuals. she said nobody is coming and basically said without saying oh well was very nasty if the walk from the tower and my room wasn't so far I would have gone down to the front desk. Nobody came in almost an hr so we called back the front desk explained we called and were still waiting. So we called the front desk that told us that somebody would come check it out. The air vent was pumping freezing cold air and it took us too long to figure out how to turn it off because the system was like a 80s tenement where you push the vet door in to turn the knob to warm which it never got. The room looked like it should have been a cheap dump on the side of the road in a town you pass through to get to somewhere good. I attempted to stay at the Tropicana in AC because I stayed at the one in Vegas before and it was the total opposite. It was the worst money invested in my life in a hotel. I asked for an exception to check out later on Sunday, because the tournament ended after 11AM and because of all these reasons mentioned, but was promptly denied by the operator on the phone, who was not interested in my cause. There were few staff in the hallways to help.

The elevators and hallways stank of weed and cigarettes, and there was screaming and noise into the wee hours of the morning both nights. The room was just ok for the price I paid. I tried calling reception at night on Friday and Saturday to get information but no one answered. The service at the pool was very rude on the part of the younger attendant. The indoor pool hours were very limited, and the pool was very cold. The price of parking was very expensive, as was the price of food inside the hotel.

Departure from the hotel in the morning was completely congested, as there was only one gate working for more than 500 cars to leave for the local volleyball tournament that was taking place, we lost 20 minutes just to leave the hotel each day.

There was no indication of where to check-in when we arrived, it took me 1 hour to find where to park the car and ask 10 different people inside the hotel complex where to check-in, which was in the south tower. Third, the parking lot of the West tower, where I was staying, was not open, we had to go to the parking lot of the Havana tower to get to our car. Second, breakfast was not included in the stays. Worst hotel experience of my life, for several reasons.

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